Legal
Privacy Policy
Effective Date: 1 January 2024
Last Updated: 1 June 2025
MACHSG SUPPLY LLP ("MACH SG", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
Table of Contents
1. Information We Collect
Personal Information
We collect information you voluntarily provide when you contact us, submit an enquiry, apply for a franchise partnership, or apply for employment. This may include your full name, corporate email address, company name, phone number, and the content of your message or application.
Technical & Usage Data
When you visit our website, we may automatically collect certain technical data including your IP address, browser type and version, operating system, referring URLs, pages visited, and time spent on pages. This data is collected through standard server logs and, where applicable, analytics tools.
Communication Records
If you correspond with us by email or through our contact forms, we retain records of that correspondence, including any attachments, for the purpose of handling your enquiry and for our legitimate business records.
2. How We Use Your Information
Service Delivery
To respond to your enquiries, process partnership applications, evaluate employment submissions, and fulfil contractual obligations related to our industrial machinery supply and consultancy services.
Business Operations
To operate, maintain, and improve our website and services; to conduct internal analysis and reporting; and to comply with applicable legal and regulatory obligations.
Communications
To send you operational communications directly relevant to your enquiry or application. We do not send unsolicited marketing communications without your explicit consent.
3. Data Sharing & Disclosure
We Do Not Sell Your Data
MACHSG SUPPLY LLP does not sell, rent, or trade your personal information to third parties for their marketing purposes under any circumstances.
Service Providers
We may share data with trusted third-party service providers who assist us in operating our website or conducting our business (e.g., cloud hosting, email services). These parties are contractually obligated to keep your information confidential and to process it only on our instructions.
Legal Requirements
We may disclose your information when required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Data Retention
Retention Periods
We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Enquiry data is generally retained for three (3) years. Employment application data is retained for one (1) year if unsuccessful.
Deletion
Upon expiry of the applicable retention period, or upon a valid request from you, we will securely delete or anonymise your personal data.
5. Your Rights
Access & Correction
You have the right to request access to the personal information we hold about you and to request correction of any inaccuracies. We will respond to such requests within 30 days.
Erasure
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies.
Objection & Restriction
You have the right to object to or request restriction of the processing of your personal data in certain circumstances. To exercise any of these rights, please contact us at the address provided below.
7. Data Security
Security Measures
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These measures include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews.
Limitation
No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
8. Contact & Grievances
Data Controller
MACHSG SUPPLY LLP is the data controller responsible for your personal information. If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Contact Details
Email: marketing@machsg.com Address: Plot No – 1, Mandaran, District Hooghly, PIN – 712147, West Bengal, India We aim to acknowledge all privacy-related inquiries within 5 business days.
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically. Continued use of our website following any changes constitutes your acceptance of those changes.